Shipping & Returns

Shipping Options:

We offer a variety of shipping options including standard, expedited, and same-day delivery where available. Available shipping options will be displayed during the checkout process.

RETURNS POLICY

1. INTRODUCTION

We trust that you are satisfied with the products ordered through our website (the "Website"). However, if you are unhappy with any of the products ordered through the Website (the "Products"), or if you change your mind, you may return them and receive a refund. This Returns Policy (the "Returns Policy") explains when and how you may return a Product if you change your mind or if there is an issue with the Product, and what we can do in response. The Returns Policy forms part of the General Terms & Conditions and the defined terms in the Terms and Conditions have the same meaning here. Please read this Returns Policy carefully, along with the General Terms and Conditions, before ordering a Product.

2. LEGAL RIGHT OF WITHDRAWAL

2.1 You may change your mind and cancel the contract entered into with us for any reason, provided this is done after placing your order on our Website, and no later than 14 calendar days after you, or a person designated by you (other than the courier), receives the Products.

2.2 If your order includes multiple Products delivered separately, or is split into several shipments, you may change your mind at any time up to 14 calendar days after the last Product or shipment has been delivered to you or your designated recipient (other than the courier). You do not need to provide a reason for returning the Products, provided you notify us within the timeframes set out in clauses 2.1 or 2.2. See clause 4 below, "How to Return an Order," for more information on how to return items.

You may not withdraw or return Products if:

a) they were made to your specifications, instructions, or designs, or were customised for you.

b) they were sealed and cannot be returned for health or hygiene reasons once unsealed following delivery.

c) they have been irreversibly mixed with other items after delivery.

d) they were purchased for business, professional or trade use (i.e., not as a consumer or user, as defined under Spanish law)

e) they are perishable or have a short shelf life

3. ADDITIONAL RETURNS POLICY

Once the 14-day legal withdrawal period has passed, under Legends’ commercial policy, you may still return the order without giving a reason, provided you notify us within 31 calendar days of the last Product or shipment having been delivered to you or your designated recipient (other than the courier).

This additional right is subject to the conditions outlined in the rest of this Returns Policy, particularly clause 6.1(c).

4. HOW TO RETURN AN ORDER

4.1 If you exercise your right of withdrawal or return, or any other right to which you are entitled by law or under the Conditions, you must return the Products to us without undue delay and, in any event, within 31 calendar days from the date on which you notified us of your intention to return them. To process your request, it is not necessary for us to have received the returned Products within that 31-day period, provided that you sent them before it elapsed.

4.2 We will provide you with a prepaid shipping label in the following cases: a) If the Products are defective, do not match their description, or are not fit for their intended purpose and we are unable to repair or replace them within a reasonable time; b) If you exercise your right of withdrawal in accordance with clause 2. In such case, the prepaid postage amount will be deducted from the sums we must refund to you pursuant to clause 6; c) If you exercise your additional right of return in accordance with clause 3. In such case, the prepaid postage amount will be deducted from the sums we must refund to you pursuant to clause 6; d) If we have informed you of an upcoming change to the Product or to the Conditions. Please note that we cannot accept returns of Products purchased on our Website if they are returned at physical stores, events, or retail points operated by us. If, however, you prefer to handle the return yourself, please send the Product in its original packaging or, failing that, in secure packaging that protects the Products to the following address: C/ Poeta Joan Maragall 1, planta 15, 28020, Madrid (LEGENDS HOSPITALITY ESPAÑA

5. PROCESS FOR RETURNING THE ORDER

If you wish to return an order, please notify us by: a) Completing the return form at the end of this Policy and sending it by email to the address indicated in the “Contact Us” section of the Conditions b) Completing the online return form included in the Shipping and Returns Section, or via the link in the confirmation email: - Orders placed before 2 December 2025 - Orders placed on or after 2 December 2025 c) Contacting us through the email address or phone number indicated in “Contact Us” (paragraph 3) of the Conditions

For the purposes of Article 108 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the costs of the return must be borne by you, and you may follow either the return procedure of your choice or the one we may offer for your convenience. When you exercise your rights under clauses 2 or 3 above, you must indicate whether you prefer to choose the return method proposed by us or handle it yourself. If you decide to follow the proposed method, we will provide you with a prepaid shipping label (see clause 5.3), the amount of which will be deducted from the refund we issue to you (see clause 5.3 sections b) and c), and clause 6.1). In line with the general terms and conditions, in no event may returns be made for purchases of products from any of the following countries: Bhutan, North Korea, Cuba, Iran, Niue Island, Republic of Nauru, São Tomé and Príncipe, Somalia, Sudan, South Sudan.

6. REFUNDS

6.1 a) If you are returning Products due to defects or a change we informed you about, you are entitled to a full refund of the purchase price, original shipping costs (standard or lowest-cost delivery option), and return shipping costs (if you did not use our prepaid label).

6.1. b) If you withdraw within the legal timeframe according to clause 2, you are entitled to a refund of the Product price and the original shipping costs (standard or lowest-cost option). The cost of return shipping will be deducted from your refund if you used our prepaid label. For returns from outside the EU, any applicable customs duties or taxes legally chargeable to you may also be deducted from the refund, with prior notice in a clear and justified manner.

6.1. c) If you exercise your additional return right following expiry of the legal withdrawal period, as set out in clause 3 above, you have the right to a refund of the price paid for the Product minus the amount of (i) the original delivery cost you paid, (ii) the return shipping cost if using our prepaid label, and (iii) any customs duties or taxes resulting from the return.

6.2 If you opted to return the Products using one of the methods offered by us, we will process your refund within 14 calendar days of being notified of your decision to exercise your withdrawal right or additional return right, according to clause 2 or 3 above.

6.3 If you returned the Products using your own method, we may wait to receive the items prior to processing the refund.

6.4 No refund will be issued if the returned Product does not match the order or was not purchased through our Website. In such cases, we may return the item to you at your expense.

6.5 Should you choose to exercise your rights to return the Product once it has been delivered to you, you will be liable for any lost value resulting from improper or excessive use. We consider damage due to improper or excessive use anything that results from the manipulation of the Products beyond what is necessary to assess their nature, features, and functions (such as what would normally be expected in a store). We maintain the right to deduct any lost value due to damages from your refund.

6.6 If you chose express delivery at the time of ordering, we will not refund the additional difference on top of our standard delivery fee when we have agreed to bear the costs of a prepaid return label.

6.7 Refunds will be made using the original payment method unless explicitly agreed otherwise. We will not charge any fees for processing the refund.

6.8 Size exchanges are not permitted. If you wish to order a different size, you must exercise your right to withdrawal or additional return within a period of 31-calendar days from receipt of the product, complete the returns process and place a new order for the desired size.

Returned Products must be in perfect condition, unused, and in their original packaging. Custom or made-to-order Products cannot be returned.

Withdrawal/Additional Return Form

(Fill out and send us this form if you wish to return your order after changing your mind, as provided for in clauses 2 or 3 of this Returns Policy).

I wish to return the following product:

Your Name:

Your Billing Address:

Your Delivery Address:

Your Telephone Number:

Your Email Address:

Your Order Number:

Product Description:

I will return the aforementioned Products to Legends within 31 days of submitting this form, in accordance with instructions provided by Customer Service